Agent Support Representative

Ria's mission is to be the most progressive money transfer company in the world, offering service excellence and the most competitive and reliable remittance payment services to its customers. Our vision is a service that is "always on", and available whenever, wherever and however people need it, serving customers, anywhere around the globe.
Job Purpose
The Agent Support Representative will be part of our Agent Support team and play a key role in improving and maintaining business for Emerging Markets across the US Agent Channel. As Agent Support Representative, you will report directly to the Agent Support Manager and primarily be responsible for providing ongoing support to our agents.
Duties and Responsibilities
Improve the position of the agents in the market setting and maintaining a competitive exchange rate
Review the compile the market competitive intelligence provided by various sources within the company
Assign daily rates in the system according to the agent?s segmentation, the country and the correspondent
Set the proper exchange rates based on conducting a comparative analysis with the competition rates, a distance assessment and the productivity of the agents
Answer our agents inquiries and questions professionally by phone or email
Inform the agents about the commissions and charges applicable to their customers
Make recommendations that will assist agents in obtaining the best benefits for their business growth.
Alert management of new trends and new market landscapes in the assigned corridors
Monitor the evolution of the agents by keeping regular contact with them when their activity is diminishing or when we have vital business information about the activity of a Ria agent which would serve as a competitive advantage against our major competitors
Assess the satisfaction of the agents with the company service.
Managed periodical reports for Management: daily production (number of transfers)/country, production/agent, production/geographic area...etc. in order to undertake the right action for their development
Perform other duties as assigned
Job Requirements
High School diploma or GED, completed College course work preferred
Excellent written and verbal communication skills in English
Must be able to speak Hindi or any other South Asian dialects such as Punjabi, Bengali, Tamil or Nepali
Intermediate knowledge and working experience with Microsoft Excel
General knowledge of bookkeeping procedures, basic finance principles and accounting principles
The key characteristics this individual must possess are excellent interpersonal skills, demonstrates initiative and great phone etiquette
Knowledge of Money Transfer Industry a plus
Skills needed include attention to detail, customer service, organizational skills, problem solving and able to meet deadlines
To the Agent Support Representative we offer:
Hourly pay plus overtime opportunities
Employee benefits package including 401(k) with employer match and an employee stock purchase plan
Benefits for employees including medical, dental, vision and life insurance
Paid vacation, sick leave and holidays
Growth opportunities within the company
Working Conditions
Primarily sedentary work in a general office environment
Physical Demands
Ability to sit for extended periods
About Ria Financial:
Ria Financial Services ("Ria") is the money transfer division of Euronet Worldwide, Inc. ("Euronet") (NASDAQ: EEFT). Ria is one of the largest global money transfer companies in the world. Our mission is to be the most progressive money transfer company by offering service excellence and the most competitive and reliable remittance payment services to our customers. Since we began in New York in 1987, we have been successfully providing a cost effective, secure and fast alternative to send money to the families and loved ones of customers worldwide. Now serving 150 countries we are a recognized brand in both quality and service.
Euronet Worldwide, Inc. (NASDAQ: EEFT) facilitates the movement of payments around the world and serves as a critical link between our partners Financial Institutions, Retailers, Service Providers and their end Consumers, both locally and globally. Founded in 1994, Euronet has established itself as a leading electronic payments provider. Euronet's customers are served from three core business segments: Electronic Financial Transactions (EFT including Payments Software), Prepaid (epay) and Money Transfer (Ria).
Do you want to work with one of the industry leaders in the Money Transfer business? Then Ria Financial is the right place for you!
Apply on-line today!

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