Training and Operations Manager

Job Description

As the Training and Operations Manager, you drive profitable sales growth by creating and executing all hiring plans and ensuring all Brand Associates are trained on all company programs, initiatives and standard operating procedures. You are the subject matter expert in Crosstown Solutions operating procedures, people processes and product knowledge. You are responsible for creating a culture of engagement and high performance in our Brand Associates through their ongoing training and development.


Please note that before becoming an operations manager you must train in all departments at Crosstown Solutions


Core Responsibilities:

Oversee the brand associates

Meet with clients and prospective customers

Train in Product knowledge

Handle customer complaints

Help with on boarding




Bachelors preferred but not required

Excellent communication skills

Professional Experience

Ability to work under pressure

Organization skills









Company Description
Crosstown Solutions can extend sales reach to practically any region of the globe quickly and with dramatic results. Utilizing an outside sales force for new customer acquisition, expanded product sales and client-retention campaigns for customers. Crosstown Solutions personal approach to marketing creates the most direct link between our clients and their potential or existing customers. Our representatives are trained to interact with customers in a friendly, courteous, and professional manner while responding to their questions or concerns.

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